Tiranga Lottery - Privacy Policy

Information We Collect

Account and Identity Data

When you register on Tiranga Lottery at tirangalotteryapp.in.net, we collect your full name, date of birth, email address, and mobile number. To satisfy Know Your Customer (KYC) obligations under Indian law, we may also request a government-issued identity document, such as an Aadhaar card, PAN card, or Voter ID, before enabling deposits or prize withdrawals. Submitting accurate KYC documents is a regulatory requirement, not optional, for any real-money lottery participation in India.

Transaction and Payment Data

We record every deposit, ticket purchase, withdrawal request, and prize credit processed through your account. When you make a payment via UPI, whether through PhonePe, Google Pay (GPay), or BHIM, we collect the associated UPI virtual payment address (VPA) to initiate and verify the transaction. For bank transfers via IMPS or NEFT, we collect the account number and IFSC code you provide. We do not store full debit or credit card numbers on our servers at any point.

Technical and Usage Data

Our servers automatically log your IP address, device model, operating system, and app or browser version each time you access the Tiranga Lottery platform. We also use cookies and session tokens to keep you logged in, remember preferences, and measure how features are used across visits. This data helps us diagnose technical issues and maintain platform stability.

How We Use Your Information

Service Delivery and Account Management

We use your personal data to operate your Tiranga Lottery account, verifying your identity at login, processing ticket entries, calculating results, and disbursing winnings to your nominated UPI handle or bank account. Support agents access your account data only when investigating a query you have raised with us.

Legal and Regulatory Compliance

Tiranga Lottery retains KYC documents and financial transaction records for a minimum of five years following account closure, as required by the Prevention of Money Laundering Act 2002 (PMLA) and related Reserve Bank of India (RBI) guidelines. Where a court order, government regulator, or law-enforcement authority issues a lawful data request, we will disclose the minimum information necessary within the statutory timeframe and, where legally permissible, notify the affected user.

Fraud Prevention and Marketing

We analyse transaction patterns and device signals to detect account takeover attempts, duplicate registrations, and payment fraud. No automated decision that produces a significant legal effect on you is made without human review. Separately, where you have given consent, we may send promotional SMS or email messages about new Tiranga Lottery draws and bonus offers; you can opt out at any time through your account notification settings or by clicking the unsubscribe link in any marketing message.

Your Rights

Rights Available to You

As a user in India, you have data-protection rights under the Digital Personal Data Protection Act 2023 (DPDP Act) and the Information Technology Act 2000. These include the right to access a summary of the personal data we hold about your Tiranga Lottery account, the right to correct inaccurate information, and the right to request erasure of data that we are no longer legally required to retain. Where our processing is based on your consent, such as marketing communications, you may withdraw that consent at any time without affecting any processing that took place before withdrawal.

Grievance Redressal

If you believe your data rights have been violated, you may raise a formal complaint with our Grievance Officer using the contact details in the section below. We will acknowledge your complaint within 72 hours and aim to resolve it within 30 days. If you remain dissatisfied after our response, you may escalate the matter to the Data Protection Board of India, once it becomes operational under the DPDP Act. You also retain the right to approach a court of competent jurisdiction at any time.

Contact Us

How to Reach Us

For privacy queries, data-access requests, or complaints, email our Grievance Officer at [email protected]. We acknowledge all enquiries within 72 hours and aim to resolve them within 30 days.